Turning Around Troubled Communication About Company Changes

By Ioana Good  

Published in the New York Law Journal (subscriber-based)

Effective communication is critical during times of change within a company. When mishandled, it can lead to confusion, dissatisfaction, decreased morale, and in the worst case, eventual failure of an organization. But it’s possible to turn troubled communication around and transform a potentially negative situation into a positive one. The key is getting out in front of your mistakes with transparency and genuine apologies…easier said than done.

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